Continuous support for the customers success

Dispatch and after-sales

"Our main business is not to see what lies dimly at a distance, but to do what lies clearly at hand."

> Thomas Carlyle, essayist and historian, 1795-1881

Binder+Co begins its after-sales service work, which includes dispatch and commissioning, ongoing maintenance and spare parts management by preparing the machines for transportation. The machines are carefully packaged while still on site before being dispatched worldwide by truck, ship or air.
Binder+Co’s after-sales service team works around the clock all over the world to keep production bottlenecks at customers’ premises to an absolute minimum.

Binder+Co’s service includes:
  • Installation and commissioning of complete plants
  • Training courses on operation and maintenance of the machines and plants supplied
  • 24 h service hotline for rapid troubleshooting
  • Optimization of machine and plant outputs
  • Ensuring their long-term, reliable operation
  • High availability of more than 30,000 spare parts
  • Web shop for fast ordering of spare parts